One Of Their Charities

One Of Their Charities

Last night I gave a presentation about gratitude and donor retention. At the beginning I shared this quote from Mark Phillips of Bluefrog Fundraising: “They are not one of your donors. You are one of their charities.” 🎯 They’re Mine! When it comes to donors,...
The Revolving Door

The Revolving Door

Qgiv recently released a very important study which was based on data they received from both fundraisers AND donors. Both sides of the table! A few weeks ago I posted some lessons and insights from the data obtained from fundraisers. Today we’re going to learn how...
Look Back To Look Forward

Look Back To Look Forward

Last month Giving USA published its Annual Report on Philanthropy for 2022. It’s not looking great on the giving landscape. But just because the numbers are problematic doesn’t mean your nonprofit has to suffer and deal with a downturn in donations. Looking Back To...
An Infinite Loop Of Insanity

An Infinite Loop Of Insanity

How many times have you had a bad customer experience, whether with an online store, a physical store, a restaurant, airline or other? My guess is more than once. And it’s frustrating as hell. You don’t get what you want, you have a hard time getting service or...
The Importance Of OOO Emails

The Importance Of OOO Emails

“I am out of office until 11/7 and will respond upon my return. Thank you.” The generic out of office (OOO) email. We’ve all seen them and very possibly used them. But if you’re not putting a little thought into your OOO message, you’re doing a disservice to both your...