by Ephraim | May 7, 2019 | customer service, marketing
Many times in life, it’s the little things that bring us pleasure. When it comes to good customer service, subtle touches leave their mark, make for happier customers and create brand loyalty. On the scale of things that really annoy us, being on hold waiting for a...
by Ephraim | May 1, 2019 | communications, content, marketing, social media, Twitter
As corporations go, the JPMorgan Chase Twitter account is pretty standard: Communicates in business tones, is careful not to tweet anything controversial and uses the platform to post content which is helpful for followers. For example, their tweets include links to...
by Ephraim | Apr 16, 2019 | leadership
Let’s start with what it is not: Successful leaders do NOT need to wake up at 4am. I know for like 30 seconds that was all the rage. Can we put that to rest please? (See what I did there?) At the end of this post, I’ll tell you the 10 habits of people who wake up in...
by Ephraim | Apr 7, 2019 | newsletter, nonprofit
ACT I: Expand Horizons With A Newsletter Click Grant writer. CEO. Fundraiser. Director of Communications. Alumni Director. VP of Sales. CMO. Event Planner. Ghost writer for an MIT trained engineer. That’s a list of some of the job titles I’ve held during my...
