Customer Service

Customer Service

Crisis management 101: Make a mistake? Fess up. Right away. Don’t wait for followers, supporters, the press and social media to pile on. I know it’s hard to admit you screwed up but we’re all human and these things happen. In fact, by apologizing, admitting your...
Step Into Your Donors Shoes

Step Into Your Donors Shoes

Have you ever tried to step into your donor’s shoes for a minute? Tried to really understand their experience? Odds are you don’t just work for a nonprofit; you also donate or volunteer somewhere else. Have you considered how that knowledge should affect how your...
The Future Of Nonprofit Office Life

The Future Of Nonprofit Office Life

“Prophecy was given to fools” (Jewish saying) Everything in our lives revolves around coronavirus. Though the present is clouded in uncertainty, it would appear that the near future is going to look very different. Fool’s talk? Maybe. But as I started thinking about...